Refund Policy

1. Failed generations

A generation that fails for technical reasons never consumes credits: the cost is refunded to your balance automatically, seconds after the failure. This applies to both pay-as-you-go credits and subscription credits and requires no request from you.

2. Credit packs — 14-day withdrawal

As a consumer in the EU you have a statutory 14-day right of withdrawal for distance purchases. For one-time credit packs this right applies as long as no credit from the pack has been spent: contact us within 14 days of purchase and we will refund the full amount via Whop to your original payment method.

If you ask us to begin supplying credits immediately (which happens the moment you generate), you explicitly acknowledge that the withdrawal right lapses for the credits consumed. In practice: unused packs are refundable for 14 days; partially or fully used packs are not.

3. Subscriptions

Monthly subscriptions can be cancelled at any time from your Whop account. Cancellation stops future charges; your plan and its monthly credit grant remain active until the end of the period you already paid for. Partially used months are not refunded.

Duplicate or mistaken charges are refunded in full — contact us with the Whop order reference and we will sort it out.

4. Statutory guarantees and disputes

Nothing in this policy limits your statutory consumer rights, including the guarantee for conformity under Romanian and EU law.

How to request a refund: email [email protected] with the email on your account and the Whop order reference, or request it directly from your Whop purchase history. Approved refunds are issued through Whop to the original payment method.

If a dispute can't be resolved amicably, you can use the EU Online Dispute Resolution platform or ANPC's SAL procedure (links in the site footer) free of charge before going to court.